DSTV Satelite Service and Delay in Mantanance

Its now been over two weeks since we had Power Shutdown, the lights came back but I have been struggling to get my DSTV to operate, I even took the decoder to DSTV (which is paid) and Its working properly and when I explain that to the building Managers I am told Its my decoder, I am even told to call the provider myself. I always make sure I pay my monthly rental on time but I have to beg them for the service of their satellite. The Shutdown resulted in my DVD Player getting burnt and they do not care about our appliances. All I want them to do is to service me as much as I Pay as they expect. ********** 620