Dissatisfied yet again

I really try not to complain but sometimes it's just too much with you all. I submitted a ticket to try and resolve this issue privately but the ticket was closed with no resolution. Here's my complaint. I started staying at VujaDe 1st March 2024. During application stage I had been assisted with a quote for bachelor M (unit 512) as indicated in attachment and had an agreement to pay and move in month end Feb 24. After payment was made the assisting agent then told me my unit was taken and there were no more bachelors remaining for the price I had budgeted for and was forced to move into bachelor M balcony which is significantly higher in price. Because ithemba already had my money and I was desperate to move in, I had to top up again and pay for the current unit, which I am apparently stuck with. On multiple occasions I would ask the building manager to give me first preference when someone indicates that they are moving out of any available cheaper apartments but to date I have not received any feedback even though I would often see multiple empty apartments. I have subsequently defaulted on rental payments but do try to keep up with my payments every last day of the month. I just felt I needed to give the background of this situation.

As per my lease agreement, Ithemba is entitled to charge me interest on every late rental, which is acceptable and understandable and is not being disputed. What does bother me, however, is the fact that I have only had wifi for one week since moving in here and it has never worked again despite being reported. It has come to light that this was the case because of late rental. Fine, maybe I can take that. A major concern now, which I need clarity on, is the fact that my unit has not had electricity for the past 2 weeks. I again asked about this and was told my electricity would be restored but till today there has been nothing and you can imagine the inconvenience. What I would like to understand, before I make the decision to submit notice to vacate (if this cannot be resolved), is whether this is even legal as this is not stipulated anywhere on my least agreement.