1 reviews | Active since Sept 2012
Dissatisfaction
Actual im the one whose disappointed with your response here as it totally differs from the conversations I had with your office.
Ive said my review and I still stands by it as it’s nothing but the truth. Your office said they will come back to me even now im still waiting. I asked them why my statement is a copy and paste of last month statement im still waiting for answers of their investigation dololo answers and coming back to me and I actually don’t care anymore cos ive already paid it as im tired of talking.
And yes I REFUSED to your office to remove my review here as I picked up that the only thing you care about is your business and not the trauma and stress you put people through.
Let me outline this: Your company came to senses when I involved Department of housing in my matter. If I never knew my rights I’d be on the streets by now based on the email that came from your office while you come here saying you followed all the right procedures and yet I was failed by your office. If I was wrong why did your office not let me go ahead with my case and involve other parties and you continue with your decision that you said it’s final?. My take is that you knew that you were wrong and as always your company never takes accountability at all.
I appreciate your internal procedures they are really on point and working that is why it took 1 and 1/2 year to sort out the noise issue that I complained about since I moved in until I decided to move out and ive only been at peace for three weeks since I occupied your apartment appreciate that bcos now I can Atleast have peaceful sleeps. After being disrespected so many times by your person.
Pity im not the only one moving out because of same issues ive outlined before on my review. Honestly I can’t wait to move out.
Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience with us has left you feeling frustrated and disappointed.
We understand from your review that your concerns relate to communication, the handling of your account, the investigation into the matters you raised, the noise complaints you reported during your tenancy, and your overall experience as a resident. We appreciate the opportunity to respond.
Firstly, we acknowledge your dissatisfaction with the time taken to address certain matters and with the responses you received. We understand that waiting for feedback can be frustrating, particularly when you are seeking clarity and resolution. While our teams worked to investigate the concerns raised and provide responses based on the information available to us, we regret that our communication did not leave you feeling heard or supported.
With respect to your request relating to your notice and tenancy arrangements, we would like to provide some additional context. At the time your notice was received, we had already secured a prospective resident who had committed to renting the specific unit. Despite this, we approached the prospective resident and requested that they consider an alternative unit of the same type in an effort to accommodate your circumstances. We made this request in good faith in an attempt to assist.
We appreciate that this issue had a significant impact on your enjoyment of the property. While investigations and interventions were undertaken in response to the complaints reported to us, we regret that the resolution process did not meet your expectations and that you feel this matter remained unresolved for too long.
While we may not agree with every aspect of your assessment of the situation, we respect your right to share your experience and recognise that your perception is based on the challenges you encountered during your tenancy.
Although we are disappointed that we were unable to restore your confidence in our service, we appreciate the time you spent as a resident and the feedback you have provided. We continuously review resident feedback to identify areas where we can improve our communication, processes, and service delivery.
We wish you all the best in your new home and for the future.
Best Regards
Ithemba Property
Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience with us has left you feeling frustrated and disappointed.
We understand from your review that your concerns relate to communication, the handling of your account, the investigation into the matters you raised, the noise complaints you reported during your tenancy, and your overall experience as a resident. We appreciate the opportunity to respond.
Firstly, we acknowledge your dissatisfaction with the time taken to address certain matters and with the responses you received. We understand that waiting for feedback can be frustrating, particularly when you are seeking clarity and resolution. While our teams worked to investigate the concerns raised and provide responses based on the information available to us, we regret that our communication did not leave you feeling heard or supported.
With respect to your request relating to your notice and tenancy arrangements, we would like to provide some additional context. At the time your notice was received, we had already secured a prospective resident who had committed to renting the specific unit. Despite this, we approached the prospective resident and requested that they consider an alternative unit of the same type in an effort to accommodate your circumstances. We made this request in good faith in an attempt to assist.
We appreciate that this issue had a significant impact on your enjoyment of the property. While investigations and interventions were undertaken in response to the complaints reported to us, we regret that the resolution process did not meet your expectations and that you feel this matter remained unresolved for too long.
While we may not agree with every aspect of your assessment of the situation, we respect your right to share your experience and recognise that your perception is based on the challenges you encountered during your tenancy.
Although we are disappointed that we were unable to restore your confidence in our service, we appreciate the time you spent as a resident and the feedback you have provided. We continuously review resident feedback to identify areas where we can improve our communication, processes, and service delivery.
We wish you all the best in your new home and for the future.
Best Regards
Ithemba Property