Disappointing service.

This place is AWFUL. The management of the building Harry, RARELY responds to messages and calls. He says he’s super busy but andiy’boni tuu into a busy n***o sana. It is infested with ****roaches so they charge us fumigation but that DOESNT HELP AT ALL. The Unit we got has such bad stains on the floor, cleaning it is useless. We’ve asked to be transferred to another unit and I had originally wanted a different one but hayi we move. Nothing gets sorted out now but when Milton was around, he was available 24/7. Milton’s departure was the beginning of the end of service delivery at these buildings. If Milton sees this, we miss you dawg! The people who work in the office are despicable and disrespectful. I’ve gone there on numerous occasions to get my biometrics done and it wouldn’t work. The one day I went, there was a gentleman waiting to be assisted and there was a lady at the reception EATING HER LUNCH instead of helping the gentleman. He even proceeded to ask “oh you’re eating?” And she eagerly nodded instead of helping him when he’d been there longer than I was. Then we get to the deposit, I’m so exhausted. We moved out at the end of December and we are still fighting them for our deposit. I’ve been having a long and frustrating back and forth with a man called Lukhanyo and a lady named Salome about this. Instead of getting our ACTUAL deposit, they deducted things we know NOTHING of. Going to the office is useless. I did say I would write a scathing review and this is just mild. I am disappointed and angry at the service we’ve received from ithemba. It’s quite scary that this is how you treat your tenants. You’re quick to put people into stages regarding payments and even quicker to take our money but decide you’re *********** when it’s time to pay me back. Have the same energy you had when you took my money to bring it back. You owe me more than the deposit bc we always paid a fixed amount on our rent no matter how much it would be so there was always extra, they owe me THAT money too. They have their hearts in the right place with these apartments but their people are letting them down, it’s great that they’re affordable but at what cost? Don’t do it unless you’re desperate. I would not recommend staying here.