LL
Lele L
1 reviews | Active since Feb 2024
15 Feb 2024, 10:15
Disappointing Service
I honestly can’t express how disappointed I am with Ithemba property services and I hate that I have to resort to writing a bad review about this company. In November I moved into my unit there was a broken toilet and still is broken even after they “fixed” it. The floor still has irremovable purple substance and floor an I was told it was done by the previous tenant but because I don’t like complaining so I let it go. This month I tried to apply for a payment arrangement and It was declined cause I apparently I have to stay in the unit for at least 3 months, sounds reasonable however my neighbour is only 2 months into the unit and she her arrangement was approved and there’s 2 other people who were approved also but it is only applicable to me. This morning my electricity was switched off when I tried to reach out to them they told me the accounts department is not available and will only be available for me tomorrow at 1pm. I work from home, this is frustrating I tried to call the accounts department I wasn’t allowed to however I asked to cancel I was told I would need pay again for Breach of contract. It seems I have to continue paying with or without service and my concerns are not taken into consideration to top that off there’s multiple accounts under my cellphone number that I don’t know about and I am currently receiving the previous tenants invoice and my invoice and this has been happening monthly which makes me question the ithemba admin
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Replies (6)LL
Lele L's updateReviewer Update
15 Feb 2024, 10:31I have proof of everything I’m saying though I was told to wait until 1pm tomorrow. My issue is the unfair practices and I feel as though I’m being discriminated for whatever reason none of my concerns have been taken into consideration. I don’t think this will help either as the company is content with how the treat their customers. I am expecting little or no assistance as the bad reviews outweigh the good
LL
Lele L's update15 Feb 2024, 10:31
Reviewer Update
I have proof of everything I’m saying though I was told to wait until 1pm tomorrow. My issue is the unfair practices and I feel as though I’m being discriminated for whatever reason none of my concerns have been taken into consideration. I don’t think this will help either as the company is content with how the treat their customers. I am expecting little or no assistance as the bad reviews outweigh the good
Ithemba Property Management's replyOfficial
15 Feb 2024, 10:37Hi Lele,
We are deeply sorry to hear about your experience with us at Ithemba Property Services. Your satisfaction is our utmost priority, and it's clear we've fallen short of meeting your expectations. We understand your frustration regarding the unresolved issues in your unit and the challenges you've faced with our accounts department.
We're taking your feedback seriously and will investigate each point you've raised. We'll address the issue about multiple accounts under your number and ensure you receive only your invoices. We also aim to improve our communication channels so that you can easily reach the necessary departments when needed.
Again, we apologize for the inconvenience you've experienced and thank you for bringing these issues to our attention. Your feedback helps us improve.
Kind regards,
Ithemba Property
We are deeply sorry to hear about your experience with us at Ithemba Property Services. Your satisfaction is our utmost priority, and it's clear we've fallen short of meeting your expectations. We understand your frustration regarding the unresolved issues in your unit and the challenges you've faced with our accounts department.
We're taking your feedback seriously and will investigate each point you've raised. We'll address the issue about multiple accounts under your number and ensure you receive only your invoices. We also aim to improve our communication channels so that you can easily reach the necessary departments when needed.
Again, we apologize for the inconvenience you've experienced and thank you for bringing these issues to our attention. Your feedback helps us improve.
Kind regards,
Ithemba Property
Ithemba Property Management's reply15 Feb 2024, 10:37
Official
Hi Lele,
We are deeply sorry to hear about your experience with us at Ithemba Property Services. Your satisfaction is our utmost priority, and it's clear we've fallen short of meeting your expectations. We understand your frustration regarding the unresolved issues in your unit and the challenges you've faced with our accounts department.
We're taking your feedback seriously and will investigate each point you've raised. We'll address the issue about multiple accounts under your number and ensure you receive only your invoices. We also aim to improve our communication channels so that you can easily reach the necessary departments when needed.
Again, we apologize for the inconvenience you've experienced and thank you for bringing these issues to our attention. Your feedback helps us improve.
Kind regards,
Ithemba Property
We are deeply sorry to hear about your experience with us at Ithemba Property Services. Your satisfaction is our utmost priority, and it's clear we've fallen short of meeting your expectations. We understand your frustration regarding the unresolved issues in your unit and the challenges you've faced with our accounts department.
We're taking your feedback seriously and will investigate each point you've raised. We'll address the issue about multiple accounts under your number and ensure you receive only your invoices. We also aim to improve our communication channels so that you can easily reach the necessary departments when needed.
Again, we apologize for the inconvenience you've experienced and thank you for bringing these issues to our attention. Your feedback helps us improve.
Kind regards,
Ithemba Property
LL
Lele L's updateReviewer Update
15 Feb 2024, 10:46I know nobody is coming to fix the floor nor the toilet and the issue with the accounts department does this mean I have to wait another day without electricity? Why is the 3 months waiting period only applicable to me? Can I send lease agreements and statements to prove to guys that I am being discriminated in this regard. I need proper feedback this is not enough I work from home.
LL
Lele L's update15 Feb 2024, 10:46
Reviewer Update
I know nobody is coming to fix the floor nor the toilet and the issue with the accounts department does this mean I have to wait another day without electricity? Why is the 3 months waiting period only applicable to me? Can I send lease agreements and statements to prove to guys that I am being discriminated in this regard. I need proper feedback this is not enough I work from home.
Ithemba Property Management's replyOfficial
15 Feb 2024, 10:50Hi Lele,
The issues you've mentioned are serious and we are committed to resolving them as soon as possible. Any discrepancies are being investigated further.
We will follow up with you directly to keep you informed of our progress in resolving these issues. We appreciate your patience and understanding during this time.
Kind regards,
Ithemba Property
The issues you've mentioned are serious and we are committed to resolving them as soon as possible. Any discrepancies are being investigated further.
We will follow up with you directly to keep you informed of our progress in resolving these issues. We appreciate your patience and understanding during this time.
Kind regards,
Ithemba Property
Ithemba Property Management's reply15 Feb 2024, 10:50
Official
Hi Lele,
The issues you've mentioned are serious and we are committed to resolving them as soon as possible. Any discrepancies are being investigated further.
We will follow up with you directly to keep you informed of our progress in resolving these issues. We appreciate your patience and understanding during this time.
Kind regards,
Ithemba Property
The issues you've mentioned are serious and we are committed to resolving them as soon as possible. Any discrepancies are being investigated further.
We will follow up with you directly to keep you informed of our progress in resolving these issues. We appreciate your patience and understanding during this time.
Kind regards,
Ithemba Property
LL
Lele L's updateReviewer Update
15 Feb 2024, 15:00It only gets worse you after I have posted about how disappointing my experience has been with iThemba property, The building manager and the security just came stating that they have to lock me out while I was told to wait until 1pm tomorrow for feedback from the accounts. Really guys ? Is this how you treat customers ?
LL
Lele L's update15 Feb 2024, 15:00
Reviewer Update
It only gets worse you after I have posted about how disappointing my experience has been with iThemba property, The building manager and the security just came stating that they have to lock me out while I was told to wait until 1pm tomorrow for feedback from the accounts. Really guys ? Is this how you treat customers ?
LL
Lele L's updateReviewer Update
15 Feb 2024, 15:15I have tried to call the accounts department and there was no answer. No progress has been made except that you sending The building manager and the security to come lock my door after my application was unfairly declined and I have proof but I guess it is a way of shutting me up. Raising concerns only exposes me to more poor experiences with the Ithemba property company.
LL
Lele L's update15 Feb 2024, 15:15
Reviewer Update
I have tried to call the accounts department and there was no answer. No progress has been made except that you sending The building manager and the security to come lock my door after my application was unfairly declined and I have proof but I guess it is a way of shutting me up. Raising concerns only exposes me to more poor experiences with the Ithemba property company.