1 reviews | Active since May 2019
Disappointed Tenant
I am extremely disappointed with how my rental request arrangement is being dealt with.
I paid half of my rent and just asked for until the 12th to pay the full amount.
I sent an email on the 4th related to the arrangement and I was only rep**** on the 9th on the very last day. Now it could be you guys had too many emails or whatever the case might have been. But I was responded on the very last day as I was waiting to know how much admin fee I was supposed to pay as I was not going to just make the admin payment without knowing the cost.
Seeing how much I struggled to enter today the building Its clear that I can't go out and in, I have no internet connection, It feels like I am some tenant who just does not pay their rent.
I understand I just a tenant and nothing more, But being a tenant for over 3 years, 95% of that period my rent has always been paid. I just asked until the 12th, I needed son had a medical condition which put me off financially, my fingerprint is blocked, my ithemba app is blocked, the WiFi is blocked.
I have sent the POP of the admin fee , how soon can my fingerprint be unblocked atleast ?
Thank you much for bringing this concern to our attention. We truly appreciate your patience and understanding throughout this process.
Please accept our sincere apologies for the delay in responding to your arrangement application request. We understand how important this matter is to you, and we want to reassure you that your case has been formally escalated and is currently receiving close attention from our team. We remain fully committed to providing you with all the support and assistance necessary to ensure that your matter is resolved as efficiently and smoothly as possible.
We are also pleased to inform you that your biometrics have now been successfully reinstated. In addition, please note that both your WiFi and Residence applications will be restored within 24 to 48 hours following the approval of your arrangement. Our team is monitoring the process to ensure that everything proceeds without any further delays.
Your patience, cooperation, and understanding during this period are highly appreciated.
Kind Regards
Ithemba Property
Thank you much for bringing this concern to our attention. We truly appreciate your patience and understanding throughout this process.
Please accept our sincere apologies for the delay in responding to your arrangement application request. We understand how important this matter is to you, and we want to reassure you that your case has been formally escalated and is currently receiving close attention from our team. We remain fully committed to providing you with all the support and assistance necessary to ensure that your matter is resolved as efficiently and smoothly as possible.
We are also pleased to inform you that your biometrics have now been successfully reinstated. In addition, please note that both your WiFi and Residence applications will be restored within 24 to 48 hours following the approval of your arrangement. Our team is monitoring the process to ensure that everything proceeds without any further delays.
Your patience, cooperation, and understanding during this period are highly appreciated.
Kind Regards
Ithemba Property
I will pay the due amount tomorrow at 7pm or Saturday before 8am
I will pay the due amount tomorrow at 7pm or Saturday before 8am