1 reviews | Active since Sept 2022
Deposit Refund
Dear Ithemba,
I have sent my query several times, I have sent a proof of payment showing that I have paid the last month charges before I moved out.
1. I sent the the email on the 7th of March 2023, according to the rules I need to give the landlord a notice of 20 days prior to vacate date, we'll considering that yoy guys work on the Saturday I have give you 22 days, however you still deduct 800.47 for late notice. Unless your business days have charged, if not please pay me back my 800.47
I actually received 252 and you also didnot take into account the money for unitilies I paid month end of March. I called 3 times last week Saturday, the first urgent laughed at me when I told her I got R252 as the deposit amount 😅
The other 2 just redirected my calls to no one.
I have sent you emails with proof of payment, the statement, and you not responding to my email.
Thank you for drawing our attention to this matter.
Your complaint has been acknowledged and dully noted. We understand that it can be very frustrating to not receive clarity charges that of a concern to you. It is for that reason that we have escalated your matter for an urgent investigation.
Our customer support team will soon reach out to you via our customer support channel to provide you an update.
Thank you in advance for your understanding.
Regards,
Ithemba Property
Thank you for drawing our attention to this matter.
Your complaint has been acknowledged and dully noted. We understand that it can be very frustrating to not receive clarity charges that of a concern to you. It is for that reason that we have escalated your matter for an urgent investigation.
Our customer support team will soon reach out to you via our customer support channel to provide you an update.
Thank you in advance for your understanding.
Regards,
Ithemba Property
