BR
Bronnie R
1 reviews | Active since Aug 2023
31 Aug 2023, 12:52
Deposit money ****med by Ithemba and Lerato
I can’t believe Lerato the building manager at the onxy is stooping this low just to get even with us by charging us ridiculous amounts. Moved out yesterday and she did the exit inspection all by herself without informing us then she went to charge for pairing halls and shower curtains which is all of the deposit money that we paid - she doesn’t want us to redo the exit inspection with her nothing whatsoever because she’s a bitter building manager that doesn’t care about tenants
Helpful (0)
Replies (3)0
Replies (3)
Ithemba Property Management's replyOfficial
01 Sept 2023, 08:55Hi Bronnie,
We appreciate your feedback and would like to address your concerns in a timely manner. Our customer support team will be in touch with you shortly to gather more information regarding your complaint.
Thank you for bringing this matter to our attention.
Kind regards,
Ithemba Property
We appreciate your feedback and would like to address your concerns in a timely manner. Our customer support team will be in touch with you shortly to gather more information regarding your complaint.
Thank you for bringing this matter to our attention.
Kind regards,
Ithemba Property
Ithemba Property Management's reply01 Sept 2023, 08:55
Official
Hi Bronnie,
We appreciate your feedback and would like to address your concerns in a timely manner. Our customer support team will be in touch with you shortly to gather more information regarding your complaint.
Thank you for bringing this matter to our attention.
Kind regards,
Ithemba Property
We appreciate your feedback and would like to address your concerns in a timely manner. Our customer support team will be in touch with you shortly to gather more information regarding your complaint.
Thank you for bringing this matter to our attention.
Kind regards,
Ithemba Property
BR
Bronnie R's updateReviewer Update
01 Sept 2023, 12:20Ithemba property bunch of ******, you gave us a shower curtain and didn’t tell us we are going to be charged for using - now that we are moving out - we have to pay for a shower curtain that we didn’t even ask for.
No2 we must paint Ithemba property walls because Akere we have all of sudden became owners of the onxy - there’s no explanation as to why we should pay such charges
All you say is all tenants are charged the same so you’re used to robbing people off their deposit money
No2 we must paint Ithemba property walls because Akere we have all of sudden became owners of the onxy - there’s no explanation as to why we should pay such charges
All you say is all tenants are charged the same so you’re used to robbing people off their deposit money
BR
Bronnie R's update01 Sept 2023, 12:20
Reviewer Update
Ithemba property bunch of ******, you gave us a shower curtain and didn’t tell us we are going to be charged for using - now that we are moving out - we have to pay for a shower curtain that we didn’t even ask for.
No2 we must paint Ithemba property walls because Akere we have all of sudden became owners of the onxy - there’s no explanation as to why we should pay such charges
All you say is all tenants are charged the same so you’re used to robbing people off their deposit money
No2 we must paint Ithemba property walls because Akere we have all of sudden became owners of the onxy - there’s no explanation as to why we should pay such charges
All you say is all tenants are charged the same so you’re used to robbing people off their deposit money
Ithemba Property Management's replyOfficial
04 Sept 2023, 09:29Hi Bronnie,
Thank you for bringing this to our attention.
We have escalated your matter to our billing department to promptly resolve and furnish you with feedback.
One of our billing staff members will be in contact with you at their earliest convenience.
Please accept our apology for the delayed resolution.
Kind regards,
Ithemba Property
Thank you for bringing this to our attention.
We have escalated your matter to our billing department to promptly resolve and furnish you with feedback.
One of our billing staff members will be in contact with you at their earliest convenience.
Please accept our apology for the delayed resolution.
Kind regards,
Ithemba Property
Ithemba Property Management's reply04 Sept 2023, 09:29
Official
Hi Bronnie,
Thank you for bringing this to our attention.
We have escalated your matter to our billing department to promptly resolve and furnish you with feedback.
One of our billing staff members will be in contact with you at their earliest convenience.
Please accept our apology for the delayed resolution.
Kind regards,
Ithemba Property
Thank you for bringing this to our attention.
We have escalated your matter to our billing department to promptly resolve and furnish you with feedback.
One of our billing staff members will be in contact with you at their earliest convenience.
Please accept our apology for the delayed resolution.
Kind regards,
Ithemba Property