1 reviews | Active since Apr 2020
Deposit **********
I stayed for a year as per my lease (The Onyx U855) and I was charged for a key that I returned. Apart from that, the charges and the money I received do not add up. That is not the main issue but I want my money. The main issue here is that Ithemba is a *******! According to the law and the lease, my deposit was kept in an interest bearing account but instead of paying me my interest, they took it for themselves. When you ask for if they have a legal department, they seem to not know and they give you the general email address where you get an agent that knows nothing. I’m done with these people, I am taking further legal actions against them. Ithemba will not pay less deposit and then de***** tenants of their interest. If any of Ithemba previous tenants read my review and have the same issue, leave your email address I’ll make it a collective action.
Thank you for informing us about your deposit problem.
It is important to note that utility charges are billed in arrears and are deducted from the final statement before the deposit is paid out. Your inquiry, however, has been escalated to our Billing Department for review and provision of the final statement. Please review the final statement and notify us of any charges with which you disagree. Our CRM Manager will contact you and keep you updated on the status of your request.
Regards,
Ithemba Property
Thank you for informing us about your deposit problem.
It is important to note that utility charges are billed in arrears and are deducted from the final statement before the deposit is paid out. Your inquiry, however, has been escalated to our Billing Department for review and provision of the final statement. Please review the final statement and notify us of any charges with which you disagree. Our CRM Manager will contact you and keep you updated on the status of your request.
Regards,
Ithemba Property