1 reviews | Active since Dec 2023
Deposit
I have been staying at The Onyx unit 454 for 26 months .
I moved at the end of February 2924.
I had given Ithemba a notice and I informed them that I was moving out .
1. Because of safety . There was an ex -convict living in the building who was harassing me because I did not was to date him . I informed Ithemba last year in November and they did nothing about the safety issue in the building .
Now it's my deposit I have to send NUMEROUS EMAILS TO GET WHAT IS DUE TO ME .
THIS IS UNACCEPTABLE.
IF I DO NOT GET MY MONEY BEFORE THE END OF THE WEEK .
I WILL TAKE LEGAL ACTION .
I HAVE ALWAYS PAID MY RENT AND THERE WERE NO ISSUES .
I don't understand why I must beg for my money .
This is ridiculous
What's worse is that the building is full of ****roaches.
Regards Siphokazi
Our sincerest apologies for the inconvenience. Please send an email to *** with your contact number, building name and unit number as we would like to ensure that this matter is resolved without any further delay.
RegardsIthemba Property
Our sincerest apologies for the inconvenience. Please send an email to *** with your contact number, building name and unit number as we would like to ensure that this matter is resolved without any further delay.
RegardsIthemba Property
Thank you for reaching out to us and yes, we have received all 18 of your requests via email and we have responded to all of them accordingly.
1. The security concern that you had - we recommended that we transfer you to another building immediately as your request came through in Nov 2023, but you preferred to stay in the same unit. We did address the person of concern with our building management team.
2. Deposit refunds are paid 30 days after lease termination date, thus your deposit will be refunded by end March as per our lease agreement and the FAQs on our website.
3. Pest management - this is always up to the tenant to ensure that their unit is kept clean and tidy. We do offer fumigation services, but we never received any such request from yourself.
4. We are saddened by your leaving us after being a loyal client for so long and trust that we would once again see you as a tenant!
Regards,
Ithemba Property
Thank you for reaching out to us and yes, we have received all 18 of your requests via email and we have responded to all of them accordingly.
1. The security concern that you had - we recommended that we transfer you to another building immediately as your request came through in Nov 2023, but you preferred to stay in the same unit. We did address the person of concern with our building management team.
2. Deposit refunds are paid 30 days after lease termination date, thus your deposit will be refunded by end March as per our lease agreement and the FAQs on our website.
3. Pest management - this is always up to the tenant to ensure that their unit is kept clean and tidy. We do offer fumigation services, but we never received any such request from yourself.
4. We are saddened by your leaving us after being a loyal client for so long and trust that we would once again see you as a tenant!
Regards,
Ithemba Property