1 reviews | Active since Mar 2023
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I stayed at Eyethu House for a year, and in December I sent a end of lease notice as my lease was coming an end at the end of January thus my notice was within a month. Upon moving I cleaned the apartment as advised by the building manager so I don't get charged, everything was working in the apartment and I was told that I will get my deposit at the end of February. On the 15th of February, I received payment of R660 from Ithemba, and I enquired via email if the payment was my refund (deposit) I was told no, my deposit will be sent at the end of February. On the 2nd of March I followed up with regards to my deposit, and I was told that it was sent on the 15th of Feb (R660). I was sent an invoice which stated that I ended my lease early so I was charged for that (that's not correct because I sent a 1 month notice). I was charged for fumigation however when I left the apartment was clean and had no roaches, I actually fumigated the apartment when I moved in as the building manager failed to fumigate after numerous requests. I am also being charged R1200 for maintenance, which I don't understand what maintenance as I left everything in good condition. I need answers and my money. I paid R3200 deposit and only getting R660, that's ridiculous and an utter insult.
Thank you for drawing our attention to this matter.
Please note that we will escalate your query to our billing department for investigation and revert.
Your co-operation will be highly appreciated.
Regards,
Ithemba Property
Thank you for drawing our attention to this matter.
Please note that we will escalate your query to our billing department for investigation and revert.
Your co-operation will be highly appreciated.
Regards,
Ithemba Property
I am still waiting for a call or feedback on the above.
No one has communicated with me, which is unprofessional.
I am still waiting for a call or feedback on the above.
No one has communicated with me, which is unprofessional.
Kindly provide me with a time frame as to when I can get feedback.
Kindly provide me with a time frame as to when I can get feedback.
