MM
Madalena M

1 reviews | Active since Mar 2023

03 Mar 2023, 20:40

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I stayed at Eyethu House for a year, and in December I sent a end of lease notice as my lease was coming an end at the end of January thus my notice was within a month. Upon moving I cleaned the apartment as advised by the building manager so I don't get charged, everything was working in the apartment and I was told that I will get my deposit at the end of February. On the 15th of February, I received payment of R660 from Ithemba, and I enquired via email if the payment was my refund (deposit) I was told no, my deposit will be sent at the end of February. On the 2nd of March I followed up with regards to my deposit, and I was told that it was sent on the 15th of Feb (R660). I was sent an invoice which stated that I ended my lease early so I was charged for that (that's not correct because I sent a 1 month notice). I was charged for fumigation however when I left the apartment was clean and had no roaches, I actually fumigated the apartment when I moved in as the building manager failed to fumigate after numerous requests. I am also being charged R1200 for maintenance, which I don't understand what maintenance as I left everything in good condition. I need answers and my money. I paid R3200 deposit and only getting R660, that's ridiculous and an utter insult.

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Replies (4)
Ithemba Property Management
Ithemba Property Management's reply06 Mar 2023, 15:11
Official
Hi Madalena,

Thank you for drawing our attention to this matter.

Please note that we will escalate your query to our billing department for investigation and revert.

Your co-operation will be highly appreciated.

Regards,
Ithemba Property
MM
Madalena M's update20 Mar 2023, 16:12
Reviewer Update
Hi

I am still waiting for a call or feedback on the above.

No one has communicated with me, which is unprofessional.
Ithemba Property Management
Ithemba Property Management's reply22 Mar 2023, 10:38
Official
Thank you for checking in. Your matter is still under investigation
MM
Madalena M's update22 Mar 2023, 16:01
Reviewer Update
Hi,

Kindly provide me with a time frame as to when I can get feedback.