Customer service complaint regarding Noni

I am writing to formally lodge a complaint regarding the unacceptable service I received from one of your representatives, Noni.

I initially called to resolve an urgent WiFi connectivity issue, but when I requested to speak with someone who could assist me further, Noni dropped my call. When I called again, I was connected to her once more. She informed me that the technician was out, and when I asked if there was only one technician, she responded dismissively.

When I requested her name, she avoided giving it and instead asked me for my ticket number. Only after pressing further did she reluctantly identify herself as Noni. Throughout the interaction, she was rude, unhelpful, and displayed a poor attitude, which is not acceptable from someone in a customer service role.

This type of behavior is a clear reflection of poor customer service and a lack of understanding of the principle of Treating Customers Fairly (TCF). I strongly recommend that Noni be sent for TCF training to ensure she understands how to handle customers with professionalism, patience, and respect.

I expect your team to take this matter seriously and address both the service failure regarding my connectivity issue and the unprofessional behavior of your staff member. Please confirm that this complaint has been escalated and advise on the corrective action that will be taken.

Yours sincerely, Jay Finini