1 reviews | Active since Feb 2017

20 Feb 2017, 12:12

*******ion after giving in notice

<p>I gave in notice beggining of January and 3 weeks after that i received a letter stating that R1898 would be deducted from my deposit, my deposit is R3000 and they informed me this was as per 20% after informing them that 20% is not R1898 they informed me that my lease expires end of april and that they will be taking off 20% per month which is absolute nonsense and even if they charging me 20% x 2 still does not come up tp that amount i am absolutely appuled by the amount of *******ion this group has i am leaving because of the way they treat their tenants and Jack their admin manager is the most rudest of them all they fogget that at the end of the day we are the CLIENT!!! I will never refer anyone to this group ever!</p>

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Replies (8)
Ithemba Property Management
Ithemba Property Management's reply20 Feb 2017, 14:32
Official

Good day

We apologise for this situation and have escalated your complaint in order for us to contact you and explain the charges and see what resolution we can come to.

Apologies once again.

Team Ithemba

's update20 Feb 2017, 14:40
Reviewer Update

Thank you for the prompt response I will await for your resolution to this matter.

's update22 Feb 2017, 15:08
Reviewer Update

I still have not received feedback regarding my matter

Ithemba Property Management
Ithemba Property Management's reply22 Feb 2017, 15:11
Official

Good day.

We will be in contact before the end of the day . Apologies for the delay.

Team Ithemba

's update15 Mar 2017, 10:21
Reviewer Update

I was promised that the deposit would be refunded today I am hoping that it will be so. Then I can change the rating. 5 Star rating to Makopi the Building Manager at Carlton View for always understand of my sistuation and for working tirelessly in keeping me on the loop when no one else could she has changed my view and I hope that other employees of ithemba group can work deligently as she has.

Ithemba Property Management
Ithemba Property Management's reply15 Mar 2017, 10:35
Official

Good day.

The refunds will be released today as per company policy. It will depend on what bank you are with as to when the money will be in your account. If you bank with Standard Bank it will be done today. Otherwise it will reflect tomorrow, latest Friday.

Regards

Team Ithemba

's update15 Mar 2017, 14:00
Reviewer Update

Hi

Thank you I will await today then.

Kind Regards

Ntuthuko

Ithemba Property Management
Ithemba Property Management's reply15 Mar 2017, 14:01
Official

Not a Problem.

Regards

Team Ithemba