aS
ayeza S
1 reviews | Active since Jul 2016
07 Mar 2024, 04:27
Continued disgusting service from Ithemba people
7th of March today and nobody from Ithemba has gotten back to me. I still don't have a lease, no fingerprint access and no wifi ( which is a contractual benefit I'm supposed to get). You guys have disgusting customer care! I will keep rating you guys 1 until somebody gets this resolved. I don't understand how I was forced to pay in full with no lease agreement signed to protect myself from ****mers such as yourselves. If the digital version of the lease is such an issue, why can't I sign the damn hardcopy??? What's so difficult?? And who will compensate me for being short-changed on services I'm supposed to be receiving as I technically paid for them????? Nisile nina!!
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Replies (2)
Ithemba Property Management's replyOfficial
07 Mar 2024, 15:35Hello Ayeza,
Our sincerest apologies for the negative experiences you have had thus far with us. We are escalating the matter and will provide feedback as soon as we have an update or a resolution.
We sincerely apologise again for this experience and we'd like to assure you that we are committed to resolving this matter as swiftly as possible.
Kindest regards,
Ithemba Property
Our sincerest apologies for the negative experiences you have had thus far with us. We are escalating the matter and will provide feedback as soon as we have an update or a resolution.
We sincerely apologise again for this experience and we'd like to assure you that we are committed to resolving this matter as swiftly as possible.
Kindest regards,
Ithemba Property
Best regards,
Ithemba Property Management's reply07 Mar 2024, 15:35
Official
Hello Ayeza,
Our sincerest apologies for the negative experiences you have had thus far with us. We are escalating the matter and will provide feedback as soon as we have an update or a resolution.
We sincerely apologise again for this experience and we'd like to assure you that we are committed to resolving this matter as swiftly as possible.
Kindest regards,
Ithemba Property
Our sincerest apologies for the negative experiences you have had thus far with us. We are escalating the matter and will provide feedback as soon as we have an update or a resolution.
We sincerely apologise again for this experience and we'd like to assure you that we are committed to resolving this matter as swiftly as possible.
Kindest regards,
Ithemba Property
Best regards,
aS
ayeza S's updateReviewer Update
17 Mar 2024, 18:05Guys, it is the 17th today and I still don't have wifi and I have escalated with building manager and the hello@ithemba team numerous times and I'm honestly now tired. Resolution: I pay rent less the amount for wifi this coming month end. I AM TIRED. I have school assignments and working from home. I chose Vuja De because of the wifi, amongst other things. This is appalling!!!!!!
aS
ayeza S's update17 Mar 2024, 18:05
Reviewer Update
Guys, it is the 17th today and I still don't have wifi and I have escalated with building manager and the hello@ithemba team numerous times and I'm honestly now tired. Resolution: I pay rent less the amount for wifi this coming month end. I AM TIRED. I have school assignments and working from home. I chose Vuja De because of the wifi, amongst other things. This is appalling!!!!!!