Complaint - Zendesk (***)

I would like to make a complaint regarding how a matter was handled (***). I went to Purchase Place this morning to have a chat with any of the managers but was told I had to make an appointment first. Hence my coming on here. Without going further into all the details, I will allow whoever is going to take this up to go through the thread on your Zendesk and from there, I can be contacted for a resolution or further information. I will just say one thing that everyone who has complained about Ithemba keeps saying- tenants should stop being treated as if Ithemba is doing them a favour. You are not doing any paying tenant a favour. If anything, we make the business what it is. Without the rentals we pay, there will be no Ithemba and without Ithemba, your staff members will be without employment. This needs to be reiterated across all boards during a staff training (if there is ever such a thing done). From the building managers to the agents to the receptionists in the letting offices, the staff must always remember they have employment because we are renting and paying thereby giving Ithemba business. This thing of addressing tenants as if you are doing them a favour needs to stop!