Complains on Ithemba

My name is Malau Matsepe I'm residing at Metropolitan a te ant for almost 4yrs now, we have had an issue with our water meter reading, it's like the reading was a cut and paste for the past year what they have done is that we will get a reading of maybe R350 this month which we got 3 or 4 months ago then we will get another figure the next month and the following one then after 3 or months we get the figure we got from fee months back, we had about 3 figures rotating, we called the caretaker Akhona he came to the flat and was surprised like us he said there was no way as 3 tenants would consume so much for a month and he advice that we should write an email to ithemba and make a formal complain which we did twice and the response from the consultants is that they will investigate and sent u a finale email saying your case is closed, we sent 2 emails complaining about this with no assistance from Akhona and Zine or Zinhle they are both the caretakers, Zine or Zinhle came to my flat and found my partner instead of sending the meter reading agents she blamed my partner and said we are misusing water hense the meter reading was high cos it goes as far as R520 or something like that but that's impossible for a flat occupied by 3 occupants 2 adults and a child who are at work and school all day until 3 in the afternoon at 1 stage the meter readings were showing readings while we were at home in December 2025 and came back late January we were all surprised hense we raised the matter with the caretakers but the case was never resolved so it was closed with no solution, previously when I had a complain I wrote on hello Peter my matter was resolved maybe this time around we will be heard

The 2nd matter is that I spoke To Akhona sometime ago about a guy who parks a white bakkie next to my car, the guy comes there and leave a cigarettes and bottles of alcohol next to my car and most recently started scratching my car, my car has a white paint on the passenger site the same height as the door of the other car, Akhona said he was going to investigate but I'm hoping he will investigate and resolve the matter because I've been parking on the same parking for 3 yrs if nit more and have never had such an issue until the white bakkie started parking next to me, I can't run away from being scratched in the streets and be scratched in the basement no it's wrong.

The 3rd matter is that most recently City Of Joburg reported that they have a power issue and we have been without power from Monday or Tuesday in the morning, ithemba arranged few gas stoves for tenants to cook and warm water for bathing, a plug with multiple spaces for tenants to charge and 2 large fridges for tenants to put their freezer needing things and avoid being spoilt, we appreciate that but apparently the power came back on Saturday and I was not around when I returned around 4 today there is no power, the plugs have been taken, the fridges are off then I ask the security 1 lady that why is it that there is no power and I'm here to charge my phone but you have removed the plugs and the fridge is off what if people's things are rotten she said noo Zine or Zinhle the other caretaker instructed them that they should remove those things, so I'm of a view that they were supposed to leave those things there until atleast on Monday or Tuesday because initially City Power said the power will be restored fully on Monday so the power left again now I called the lady Zine or Zinhle I spoke to her on the phone and told her that I was away and was not aware that the power has been restored and left again she said I must wait 24hrs for them to plug those extensions ad fridges of which I found miopic and absurd, she said to me that this was a city's problem and referred me to the ithemba app I told her that was nonsense because I cannot rely on the app the app doesn't have much information it only tell you that the matter was reported to City Power and they attach a ref no which they think is OK, there is nothing special about the Ref number its like 1ns they have reported the matter they go quite on tenants like it's OK we will rely on the Ref no to charge phones, to cook or keep our food fresh, ref no doesn't mean we are sorted ithemba should get it into their head we don't need ref no's we need electricity, they can't hire us a generator to power the whole building while we are paying so much instead we are getting disrespectful words from their useless caretakers, the lady hanged the phone on my ear, I called her about 3x and my phone went off I requested a phone from one lady who borrowed me and I called her as soon as she heard it was me she hinged the call, I asked the security lady as to which unit is she staying in she said she's staying in rosecrest but she was in the office which I wnet to the office and knocked on her door she never answered I requested the security to go call her for me, she came out went to the tenstyle went out as if she didn't see me I called her and she kept quite the security said to me that when she went to her in the office she made it clear that she was not going to talk to me and of shich she didn't but I found that very strange and asked if this is the kind of a caretaker ithemba gas entrusted our lives with, someone who ignores us is till in shock even now, I called her again with the lady's phone who was there for the same reason she wanted to charge her phone, she answered and said she's on stand by and I'm finishing her battery and she will hang the call which she did so I'm not happy with this Zine or Zinhle lady I can't keep complaining about the same things over and over again and I get responses from Akhona and Zine or Zinhle, these guys must work their customer service skills and learn that working with people means dealing with people with frustrations and all that wena as an individual you need to learn to deal with such individuals and address them thoroughly not the manner in which they are addressing them by being rude and disrespectful towards tenants, Akhona and Zine or Zinhle are not trained to work with people as for Akhona he doesn't take me serious and Zine or Zinhle is disrespectful it's just in her nje Ithemba must adress this ASAP I'm crossed and angry