SS
Simanga S
1 reviews | Active since Nov 2025
03 Feb 2026, 08:40
Clueless manager when it comes to customer service and loyalty
I have complained at the office since last week about them extra charging me a fee of R575 stated as (damage to property) I have a problem with the new caretaker who has charged twice for wrong things that are wrong which two months back she charged me for the damage gate which heads office discovered I wrongly charged no apologies nothing now this again the whole week after my complaint nobody came back or contacted me
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Ithemba Property Management's replyOfficial
06 Feb 2026, 09:23Dear Simanga,
Thank you for getting in touch with us regarding this matter. We appreciate you taking the time to raise your concerns.
We would like to clarify that the damage to property fee was app**** to your account due to the condition of your parking bay. Over time, the building manager issued several communications to tenants to make them aware that this fee may be charged if parking bays are not maintained in accordance with the house rules. In addition, the building manager contacted you directly to advise that the fee could be app**** should the issue remain unresolved, as outlined in your parking lease agreement.
As the matter was unfortunately not rectified, the charge was app**** accordingly.
We kindly ask that the total amount reflected on your most recent invoice, including the R575 damage to property fee, be settled to ensure that your account remains in good standing and to avoid any arrears.
Thank you for your understanding and cooperation. Please do not hesitate to contact us should you require any further clarification or assistance.
Sincerely
Ithemba Property
Thank you for getting in touch with us regarding this matter. We appreciate you taking the time to raise your concerns.
We would like to clarify that the damage to property fee was app**** to your account due to the condition of your parking bay. Over time, the building manager issued several communications to tenants to make them aware that this fee may be charged if parking bays are not maintained in accordance with the house rules. In addition, the building manager contacted you directly to advise that the fee could be app**** should the issue remain unresolved, as outlined in your parking lease agreement.
As the matter was unfortunately not rectified, the charge was app**** accordingly.
We kindly ask that the total amount reflected on your most recent invoice, including the R575 damage to property fee, be settled to ensure that your account remains in good standing and to avoid any arrears.
Thank you for your understanding and cooperation. Please do not hesitate to contact us should you require any further clarification or assistance.
Sincerely
Ithemba Property
Ithemba Property Management's reply06 Feb 2026, 09:23
Official
Dear Simanga,
Thank you for getting in touch with us regarding this matter. We appreciate you taking the time to raise your concerns.
We would like to clarify that the damage to property fee was app**** to your account due to the condition of your parking bay. Over time, the building manager issued several communications to tenants to make them aware that this fee may be charged if parking bays are not maintained in accordance with the house rules. In addition, the building manager contacted you directly to advise that the fee could be app**** should the issue remain unresolved, as outlined in your parking lease agreement.
As the matter was unfortunately not rectified, the charge was app**** accordingly.
We kindly ask that the total amount reflected on your most recent invoice, including the R575 damage to property fee, be settled to ensure that your account remains in good standing and to avoid any arrears.
Thank you for your understanding and cooperation. Please do not hesitate to contact us should you require any further clarification or assistance.
Sincerely
Ithemba Property
Thank you for getting in touch with us regarding this matter. We appreciate you taking the time to raise your concerns.
We would like to clarify that the damage to property fee was app**** to your account due to the condition of your parking bay. Over time, the building manager issued several communications to tenants to make them aware that this fee may be charged if parking bays are not maintained in accordance with the house rules. In addition, the building manager contacted you directly to advise that the fee could be app**** should the issue remain unresolved, as outlined in your parking lease agreement.
As the matter was unfortunately not rectified, the charge was app**** accordingly.
We kindly ask that the total amount reflected on your most recent invoice, including the R575 damage to property fee, be settled to ensure that your account remains in good standing and to avoid any arrears.
Thank you for your understanding and cooperation. Please do not hesitate to contact us should you require any further clarification or assistance.
Sincerely
Ithemba Property