Cash back programme is a ****, you will NOT get your rentall discount after 12 months!!!

At the end of July I received a rental increment notice to notify me that my rent will be increasing in September. This notice was accompanied by a notice of my 50% cash back reward that they give to tenants who complete a 12 month period with them, I have been living at Vuja De for 24 months this month and did receive this benefit last year.

My statement has arrived this month and everything has skyrocketed, the new rental fee has been implemented as said but the loyalty discount was not app****. They have charged me the full rental amount with is contrary to their loyalty programme and the notice received last month for my discount.

I have been taken from pillar to post when I qeury this issue for my bill to be fixed, I called and they told me to write an email, I wrote an email and twice they askwd me for my details for an agent to give me a call and no one has ever called me. I have NEVER paid my rent a day late or been unable to fulfill any payment, every single month my bill has increased and I have never asked anything, I have always just paid them but they are refusing to stick to their end of the deal regardless of my loyalty and consistency in meeting my rental obligation.

They have given me a terrible experience, there's a lot I am disgruntled about but the last straw is them trying to **** me into paying an exorbitant rental amount without applying the discount they told me about when I signed up with them. The water bill skyrockets every single month because they do not have a system that calculates the usage of each tenant's unit, some tenants this month have not been billed for water, I saw their statements with R0 as their water bill for the whole month making our bills unreasonably high. Ithemba is a bunch of chance takers, that entice prospects with lies and do not live up to their word. A COMPLETE ****!!! I LITERALLY HATE THEM.