PP
Phumzile P

1 reviews | Active since Jul 2024

08 Jul 2024, 12:57

Billing

Ithemba have ridiculous utilities not to speak about their water bill that can amount to R1500 out of the blue while you have no leaks when you report the matter the building manager tells you to not pay but query the matter and when you do so they took 3 months to get back to me telling me that bill was my monthly usage there’s only 2 people living in the flat and they are Hadley there how can water be 10 times the average bill.

When you serve your notice within 21 days they will still charge you late notice and when I asked for signed documents regarding their notice they sent lousy documentation that was not even signed by me.

First few months at ithemba they fine I stayed at purchase place, after a while you will regret choosing ithemba the building always have water issues I think they use other tenants to cover those costs

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Replies (1)
Ithemba Property Management
Ithemba Property Management's reply08 Jul 2024, 13:47
Official
Hello Phumzile,

Our sincerest apologies about the issues you've experienced with your water bill and notice charges. Your concerns are important to us, and we take them seriously. We have escalated your query to our management team so we can investigate and resolve these matters promptly. Your satisfaction is important to us, and we want to ensure all our tenants have a positive experience in and around our buildings.

Kindest Regards,
Ithemba Property