NM
Nomcebo M

1 reviews | Active since Nov 2019

02 Nov 2022, 12:05

Beware of the Ithemba staff and agents

I have never come across such unprofessionalism in my life. I served my notice Monday and was given. Notice Schedule which is written that they will deduct utilities for the first month when I moved in, R75 for fumigation which was not initially there in the lease and R299 for cleaning. Now my issue is when I was looking for a place I was told 1st month rent free which included their utilities. The agent and the guy from the office who called me said and I quote “see with us we cover the utilities for the first month, you don’t have to stress”. Now they deduct when you leave what a joke no more special.

2. Who gave them the right to include R75 for fumigation as it was not initially in the contract? When did they make that communication?

3. When I moved here it was cement, dust etc you name it especially with their floor being without any covering. I have photos of the cleaning we did here post construction no cleaner assisted now I will have to pay R299 if I don’t clean? Yet I moved into a health hazard.

Please be careful when you get into a contract with Ithemba, they will sell you heaven and earth. I don’t even want to get into their service as a tenant. I gave up complaining they just don’t care.

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Replies (3)
Ithemba Property Management
Ithemba Property Management's reply02 Nov 2022, 15:34
Official
 Good day Nomcebo,

Thank you for bringing this matter to our attention.

Please note that your query has been escalated to our billing department for review and a final statement reflecting all the charges will be sent to you.

Regards,
Ithemba Property 
NM
Nomcebo M's update22 Nov 2022, 10:18
Reviewer Update
I am still waiting for someone to contact me instead you guys sent someone to find out why I am moving and try to trap me in another 6 months pathetic contract offering R156 discount. What a joke!

You **** in your promo about utilities, I cleaned the room post construction waste when I moved in and I want answers

Ithemba Property Management
Ithemba Property Management's reply22 Nov 2022, 10:53
Official
Hi Nomcebo,

We apologize that you have not been contacted regarding your query. We have re-escalated your query to our CRM Supervisor. She will make contact with you today.

Regards,
Ithemba Property