Barlow Park Estate

I am writing to formally express my dissatisfaction with the treatment I received on 04/05/2025 at Barlow Park/180 Katherine street, which I find unacceptable and unprofessional.

On the mentioned date, while I was on a call, a security officer knocked on my door and requested that I lower the volume. I acknowledged the request; however, just two minutes later, the security officer proceeded to switch off my electricity. This action was taken without prior warning or justification and is not stipulated in my contract as a valid consequence. I immediately informed the security officer that this was not in line with my agreement and that I would report the matter.

The following morning, I reported the incident at the reception area, and I was advised to speak with the building manager, Ms. Nelly Mabusela, for assistance. Unfortunately, when I approached Ms. Mabusela, I was met with unprofessional and rude behavior. She outrightly defended the security officer's actions, disregarding my valid concerns. It took over an hour before any assistance was provided, during which time I was unable to work, resulting in significant inconvenience and stress.

To make matters worse, the next morning I received a letter demanding that I pay a fine of R500 for noise disturbance. I find this not only unjust but also unreasonable considering the inconvenience and the unprofessional handling of the matter. I nearly lost my job due to the unexpected power disconnection and the prolonged delay in assistance, yet I am being penalized further with a fine.

I request that this matter be investigated thoroughly, and I urge you to review the conduct of both the security officer and Ms. Mabusela. Additionally, I would appreciate clarity on the justification for the R500 fine, given the circumstances. I also expect assurance that measures will be taken to prevent such incidents from occurring in the future.