1 reviews | Active since Aug 2025
Bad/poor service - Metropolitan
I have been staying at Metropolitan building in Berea for over 1 year now and i have never missed nor pay rent late. I had the most horrible experience this past week because of the building’s incompetence and lack of accountability. My rent was paid on the 30th of July 2025 and somehow their speed points had problems with banking but instead of them investigating probably and resolving this issue from their side first they rushed to disconnecting my WiFi and access code to the building and we must suffer for their internal system failure. I work from home and I pay rent on time because WiFi is included on the supposed service delivery, now my work is compromised because the building manager keeps making empty promises about WiFi being restored. Poor communication
We sincerely apologize for the inconvenience caused by this experience.
Please note that our system is fully automated and is designed to deactivate WiFi and access codes when a payment has not been successfully allocated to a unit. Since your payment had not yet been allocated, the system reflected an unpaid status, which led to the deactivation.
We had to manually allocate your proof of payment, as it could not be identified from the initial SMS screenshot provided. Upon receiving your bank statement along with the proof of payment, we were able to successfully trace and allocate the payment in our system.
To avoid similar inconveniences in the future, kindly ensure that the receipt received upon payment is also shared with your building manager promptly.
Sincerely,
Ithemba Property
Best regards,
We sincerely apologize for the inconvenience caused by this experience.
Please note that our system is fully automated and is designed to deactivate WiFi and access codes when a payment has not been successfully allocated to a unit. Since your payment had not yet been allocated, the system reflected an unpaid status, which led to the deactivation.
We had to manually allocate your proof of payment, as it could not be identified from the initial SMS screenshot provided. Upon receiving your bank statement along with the proof of payment, we were able to successfully trace and allocate the payment in our system.
To avoid similar inconveniences in the future, kindly ensure that the receipt received upon payment is also shared with your building manager promptly.
Sincerely,
Ithemba Property
Best regards,