Bad service

Ithemba properties is not a fair company they do not care about their tenants once a tenant is in their company they do not care about them. I stay at The Metropolitan and im on the ground level just by the play area and there is a lot of noise and smoking just by my unit door. I asked to be moved to an upper unit since im working from home they toldme to send an email, i did that and i was informed the building manager would find a unit for me to move to. I did a follow up and a unit was found now they are charging me 9000 for a transfer in the same building of which the unit has rodents uncontrollable rodents pest control came but still nothing has chnged. How do i pay 5000 evrymonth for an apartment with rats. Im working from home i asked to beoved to an uper level because of noise and boys smoking just by my door im being charged +9000 for their problems i fail to understand y i have to pay a penalty fee for asking for a decent unit. Ive never missed payment i pay in ful but the service is horible. Im planning to move still they telling me i will be charged for terminating my contract before it ends. Which means i shouldstay with them and lose my job because they cant assist me to move within the building.