KM
Kamohelo M

1 reviews | Active since Jul 2021

22 Jul 2021, 15:23

Bad

From the day i moved in everything was just not in order could have listened to my instinct ,the agent sent picture of the incorrect building and told me that's were i was gonna stay i don't blame him though should have done a viewing i was not stuck up on work , when i moved in they told me that i was going to stayin with 1 and half special which is one month no rent and the following month i pay half on there mistake for 2 months the accounts has been send me the incorrect invoice after the special which i understand human error now they call me to tell me that i should pay that remaining money or else they will cut my electricity as if am the one who was send the invoice,then i was force to do an arrangement that i was not agreeing to because i have no choice thinking to myself am bound to a lease i cant get up and leave they will penalize me and when i get to call the management they throw me off like am the who made the error his name was Marthin and now my name is stack up with bad rental status because they inconvenienced my budget for rent and they were not even remorseful i would truly not recommend it to even my worst enemy

0
Replies (1)
Ithemba Property Management
Ithemba Property Management's reply05 Aug 2021, 14:14
Official
Hello Kamohelo,

Our sincerest apologies for this unprecedented experience. Thank you for bringing it to our attention.

We are currently investigating the matter and will furnish you with feedback as soon as possible.

We would like to assure you that we will go above and beyond to speedily resolve this matter for you. Kindly note that a representative from our management team will be in touch with you.

Regards,
Ithemba Property