AA
Amanda A

1 reviews | Active since Sept 2021

15 Sept 2021, 20:27

Awful Service

Do not ever sign a lease with this company. The one star is very generous. There are no words to capture how terrible and completely *********** the entire company is. The unprofessionalism is engrained in every single staff member, from the bottom up. From the lack of assistance to rude caretakers who address private issues and concerns in a lobby full of other tenants, the list is endless. Nothing is done when you log maintenance queries but they're quick to switch off your lights when your rent is late, even by a day. The only thing they're good at is ******ion and humiliation. Even after receiving confirmation that I'd successfully terminated my lease, I had securities telling me I can't leave without filling in some unnecessary form and receiving approval from the caretaker, even though I'd provided them with proof that my lease ends on 30/09/2021. What a nauseating experience. I could go on forever about how much this company sucks but just typing this is ****ing me off further. Save yourself the headache.

0
Replies (1)
Ithemba Property Management
Ithemba Property Management's reply05 Oct 2021, 11:22
Official
Good Day Amanda,

Firstly, our sincerest apologies that you had this unfortunate experience. Secondly, we thank you for making us aware of these issues which have been escalated to our management team who will work swiftly to address them. A member of our management team will be in contact with you for further details in order to work towards improving service delivery.

Regards,
Ithemba Property