1 reviews | Active since Jan 2026
An unfortunate experience with Ithemba properties
I am deeply disappointed by the conduct of Ithemba Property following my departure from their premises in January 2025. At the time of moving out, my deposit amounted to R6,624.00, and they later claimed I owed R1,344.00, which ultimately led to me being blacklisted with the Credit Bureau.
This situation arose after Ithemba imposed several unjustified and questionable charges, which appear to be aimed at financial gain rather than fair reconciliation. The charges levied against my account were as follows:
Water Charge (5.74 kL, 28/11/2024 – 02/01/2025): R87.07 Interest on Deposit: -R20.71 Recovery Maintenance (Flats Maintenance): R299.00 Sundry Charges (Breach of Lease): R5,350.00 Fumigation Charge: R75.00 Final Water Charge: R205.95 Final Electricity/Heating Charges: R214.86 and R160.26 Sundry Charges (Late Moving): R1,500.00
I was particularly concerned about the “late moving” charge, as I fully comp**** with the agreed move-out deadline and ensured that all my furniture was removed within the stipulated time. At no point was I informed that my move-out date had been breached, making this charge both confusing and unjustified.
Despite disputing these charges, I felt compelled to pay the R1,344.00 claimed balance purely to protect my credit profile. However, even after full payment, Ithemba Property has failed to remove my name from the blacklist, and there has been no proper communication or resolution provided to date.
As a former tenant who consistently met my obligations, I find this treatment unacceptable and unfair. I am seeking immediate correction of my credit record, transparent communication, and a fair reassessment of these charges.
Thank you for taking the time to share your concerns with us. We appreciate the opportunity to respond and to provide clarity on the matters raised in your review.
With regard to the charge of R1,500 for late moving, we would like to respectfully note that this charge is set out in Clause 3 of the lease termination agreement, which was signed at the time notice was provided. This clause specifies both the circumstances under which the charge applies and the conditions governing it. Should you believe that this clause was not app**** correctly in your case, we kindly invite you to submit a detailed query, together with any supporting documentation, to ***. We will gladly review the matter further based on the information provided.
Our records reflect that the official move-out date captured was 31 January 2025, as indicated on the termination form. In instances where occupation extends beyond their termination date the late moving charge remains applicable in accordance with the agreement stipulated on the clause.
Regarding the adverse listing, we acknowledge the concern raised and are pleased to advise that this matter has been escalated. A manual amendment has been submitted to remove the adverse listing and to close the account as fully paid. Kindly allow approximately two to four business days for this update to reflect.
We sincerely apologise for any inconvenience or frustration these experiences may have caused. Please be assured that your feedback is valued, and we trust that the above addresses your concerns.
Kind Regards
Ithemba Property
Best regards,
Thank you for taking the time to share your concerns with us. We appreciate the opportunity to respond and to provide clarity on the matters raised in your review.
With regard to the charge of R1,500 for late moving, we would like to respectfully note that this charge is set out in Clause 3 of the lease termination agreement, which was signed at the time notice was provided. This clause specifies both the circumstances under which the charge applies and the conditions governing it. Should you believe that this clause was not app**** correctly in your case, we kindly invite you to submit a detailed query, together with any supporting documentation, to ***. We will gladly review the matter further based on the information provided.
Our records reflect that the official move-out date captured was 31 January 2025, as indicated on the termination form. In instances where occupation extends beyond their termination date the late moving charge remains applicable in accordance with the agreement stipulated on the clause.
Regarding the adverse listing, we acknowledge the concern raised and are pleased to advise that this matter has been escalated. A manual amendment has been submitted to remove the adverse listing and to close the account as fully paid. Kindly allow approximately two to four business days for this update to reflect.
We sincerely apologise for any inconvenience or frustration these experiences may have caused. Please be assured that your feedback is valued, and we trust that the above addresses your concerns.
Kind Regards
Ithemba Property
Best regards,