*********** Agents and Property allocations

I am writing to express my deep dissatisfaction and concern regarding the recent allocation of an apartment at your property, Purchase Place building.

Having visited your show room, I explicitly requested the same unit showcased. Regrettably, upon my move-in, I was allocated a different apartment unit. This discrepancy has caused considerable inconvenience, frustration, and has negatively impacted my living situation.

It is reasonable to expect that the unit allocated should match the one presented in the show room, as clearly communicated during the process. The consistent allocation of incorrect units, coupled with the absence of the responsible agent during key handovers, has exacerbated the situation.

I have viewed Unit 545, 511, 826, and it looks nothing like the show room. I specifically requested this unit because Agent Lee did not present any alternatives during the initial viewing. If this unit was unavailable, why was I allowed to proceed with payment? Today is the 2nd, and I still do not have the correct apartment allocated to me. I have expressed my dissatisfaction to the building manager, Sizwe, who has attempted to assist without success.

In light of the above, I kindly request the following:

A thorough investigation into the miscommunication that led to the incorrect apartment allocations.

A prompt refund of the money paid, as the current situation does not align with the terms of our agreement. Given the severity of this matter, I feel compelled to inform you that I will be involving my lawyer, who will contact you regarding the refund and the emotional distress caused by the dissatisfaction of your services.

I understand that unforeseen circumstances may arise, but I believe it is crucial for your property management to address and rectify this situation promptly. I trust that you will take the necessary steps to ensure a swift resolution to this matter.

I appreciate your immediate attention to this issue and look forward to a positive and expedited resolution.