GP
Gugu P

1 reviews | Active since Apr 2024

19 Apr 2024, 03:43

A bunch of *******

Moving to this Ithemba was the biggest mistake I made in my life. They send maintenance guys to come to your room without your knowledge and then the guy will ***** things from your room, when you lodge a complaint they tell you to open a case knowing very well that they will not give out any information regarding the person who stole your belongings. I left lost two phones and other items n all i was told was that “they let the guy go so he won’t be a threat anymore”. When i ask thm about my belongings they tell me to go look at my lease agreement, they are not liable for any ****** items. I have asked yo move out and they charged me a ridiculous amount. The day i move out from this hell hole will be the day i find peace of mind

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Replies (2)
Ithemba Property Management
Ithemba Property Management's reply19 Apr 2024, 10:04
Official
Hello Gugu,

Our sincerest apologies that you have had this experience. Thank you for bringing this matter to light. We have escalated the issues as it is of the utmost importance to us that our tenants feel safe in their homes. Our CRM department would like to get in touch with you to resolve this matter swiftly.


Regards,
Ithemba Property
GP
Gugu P's update21 Apr 2024, 04:39
Reviewer Update
Hofman Newyoker