1 reviews | Active since Dec 2011
3 Months NO WATER!!!
<p>I live in 1712 Metropolitan, cnr Tudhope & Alexander str in Berea. I have two friends in this building. For two months, I have had NO WATER BETWEEN 10AM - 11PM!!! My frineds in the building at these times have always had water. I sent in TWO MAINTENANCE FORMS, and still nothing. I was given a pathetic excuse of living too far up, so the water would take time to reach me! *******!!! I know this because the water DOES NOT REACH ME ALL FLIPPING DAY!!! I cant wash dishes, cant clean my place, cant cook, cant do washing, basically cant do anything except sit in the **** place and wait for 11 midnight! I am tired of this nonsense, and officially want a refund for a third of my rent, for the two past months, as well as the currect, since it is almost over. This will make sure there are no more excuses for fixing this issue. I am done with excuses, and legally, have paid fully for accomodation and water for the past few months, and as such, want refunds for the specified period. I also want an EXACT DATE IN THIS MONTH that this will be repaired, otherwise I will be suing Ithemba, OFFICIALLY!</p>
Good Day
We acknowldege receipt of your complaint. Please note that our contractor is currently working on the problem and has advised us that the back up pump has failed due to a faulty valve which is currently being repaired. We are expecting all repairs and the water supply to be back by Friday 03/06/2016.
We sincerely appologise and are trying our utmost to get the situation resolved as soon as possible.
Regards
Management
Good Day
We acknowldege receipt of your complaint. Please note that our contractor is currently working on the problem and has advised us that the back up pump has failed due to a faulty valve which is currently being repaired. We are expecting all repairs and the water supply to be back by Friday 03/06/2016.
We sincerely appologise and are trying our utmost to get the situation resolved as soon as possible.
Regards
Management
Good Day
We are happy to report that the new water pump has been installed and the intermittent water problems should be resolved by this evening.
Should you experience any further problems, please contact the office via email at *** or alternatively call *** from 8am-5pm
Regards
Management
Good Day
We are happy to report that the new water pump has been installed and the intermittent water problems should be resolved by this evening.
Should you experience any further problems, please contact the office via email at *** or alternatively call *** from 8am-5pm
Regards
Management
Thanking you for the resolution, and hoping this is sustained.
Thanking you for the resolution, and hoping this is sustained.
