1 reviews | Active since Mar 2025
1 Star — Only for the Security Staff
I’m giving The Herringbone 1 star, and that is solely because the security staff were the only consistently respectful and helpful part of my entire experience.
From the beginning, the handling of my deposit was frustrating, unclear, and unnecessarily drawn out. Communication from management and agents was poor, inconsistent, and often dismissive. I was constantly forced to follow up, with little to no proactive updates, which made an already stressful situation even worse.
I also experienced what I can only describe as discriminatory treatment from the building manager, which is completely unacceptable in any professional environment. On top of that, the inspection agent displayed seriously unprofessional behaviour—lacking basic respect, accountability, and clear communication throughout the process.
Overall, there was not even an inch of good quality service. There was no transparency, no urgency, and no genuine effort to resolve issues fairly. Instead, the experience felt one-sided—like they are nothing but takers, with no regard for the tenants they are meant to serve.
Something as standard as a deposit return should never require this level of stress, back-and-forth, and escalation.
The only positive in this entire experience was the security team—they were polite, professional, and consistently helpful. They are the only reason this review isn’t 0 stars.
I would strongly advise others to proceed with caution and document everything if dealing with this property and its management.
Thank you for taking the time to share your feedback regarding your experience at The Herringbone Salt River. We sincerely regret that your experience did not meet the standards we strive to uphold, and we appreciate the opportunity to address the concerns you have raised.
Firstly, we would like to acknowledge and apologise for the frustration you experienced in relation to the handling of your deposit. We understand that this process should be clear, efficient, and timely, and we regret that it was perceived as drawn out and unclear. This is not the level of service we aim to provide.
We also apologise for the shortcomings you encountered in communication from both management and our agents. Your feedback regarding inconsistent updates, lack of proactive engagement, and dismissive interactions is taken seriously. We recognise the importance of transparent and respectful communication, particularly in matters that directly impact our tenants, and we regret that this was not your experience.
Furthermore, we are concerned by your comments regarding your interaction with the building manager and the inspection agent. Any perception of disrespectful, unprofessional, or discriminatory conduct is unacceptable. Please be assured that this feedback is being addressed internally, and appropriate steps are being taken to review these interactions and reinforce our service standards across all teams.
We also note your concerns around the lack of transparency, urgency, and overall accountability during the process. We acknowledge that this contributed to your dissatisfaction and added unnecessary stress to the situation. Your feedback highlights areas where we need to improve, and we are committed to doing so.
At the same time, we appreciate your positive comments regarding our security team. We are pleased to hear that they provided a consistent level of professionalism and support, and we will ensure that this recognition is shared with them.
With regard to the resolution of your matter, we would like to inform you that a settlement agreement has been confirmed through the Housing Tribunal. We trust that this will bring closure to the matter and provide a fair and structured resolution for all parties involved.
We genuinely regret that your experience led to this outcome and did not reflect the level of service we aim to deliver. Your feedback is valuable and will be used to improve our processes and service delivery going forward.
Kind Regards
Ithemba Property
Thank you for taking the time to share your feedback regarding your experience at The Herringbone Salt River. We sincerely regret that your experience did not meet the standards we strive to uphold, and we appreciate the opportunity to address the concerns you have raised.
Firstly, we would like to acknowledge and apologise for the frustration you experienced in relation to the handling of your deposit. We understand that this process should be clear, efficient, and timely, and we regret that it was perceived as drawn out and unclear. This is not the level of service we aim to provide.
We also apologise for the shortcomings you encountered in communication from both management and our agents. Your feedback regarding inconsistent updates, lack of proactive engagement, and dismissive interactions is taken seriously. We recognise the importance of transparent and respectful communication, particularly in matters that directly impact our tenants, and we regret that this was not your experience.
Furthermore, we are concerned by your comments regarding your interaction with the building manager and the inspection agent. Any perception of disrespectful, unprofessional, or discriminatory conduct is unacceptable. Please be assured that this feedback is being addressed internally, and appropriate steps are being taken to review these interactions and reinforce our service standards across all teams.
We also note your concerns around the lack of transparency, urgency, and overall accountability during the process. We acknowledge that this contributed to your dissatisfaction and added unnecessary stress to the situation. Your feedback highlights areas where we need to improve, and we are committed to doing so.
At the same time, we appreciate your positive comments regarding our security team. We are pleased to hear that they provided a consistent level of professionalism and support, and we will ensure that this recognition is shared with them.
With regard to the resolution of your matter, we would like to inform you that a settlement agreement has been confirmed through the Housing Tribunal. We trust that this will bring closure to the matter and provide a fair and structured resolution for all parties involved.
We genuinely regret that your experience led to this outcome and did not reflect the level of service we aim to deliver. Your feedback is valuable and will be used to improve our processes and service delivery going forward.
Kind Regards
Ithemba Property