Ithala funeral ****

I would like to complain about how our funeral cover for our uncle has not been paid from September 2022 till today. We went into the branch and submitted all required documentation. Numerous phone calls have been made but we have been unsuccessful in getting assistance I am really disappointed. We need the money to pay back people we took money from to cover funeral expenses. Even yesterday we called in and I spoke to Sbongiseni. He promised to call me or my brother back and till now NOTHING is being done.