SS
Shaun S
1 reviews | Active since Apr 2015
13 Apr 2015, 10:36
Worst Service I have ever experienced
This is the email I sent to Itec to which I had no reply. I have been waiting months for them to resolve this, and I spoke to 4 individuals that just never get back to me.:<br> <br> \I'm reaching out to you hoping that you can assist.<br> <br> We have been getting the worst service imaginable from Itec. Not only have we faced downtime almost every month since we started the contract
Helpful (0)
Replies (1)0
Replies (1)
Itec's replyOfficial
08 May 2015, 14:20Hello spms,
Apologies for the delay in getting back to you, the issue needed to be investigated on this side.
Our finance department has confirmed that you had a 30 day payment term according to the agreement. The last payment received by Itec was on the 14th November 2014 for October and September 2014 invoices respectively. At this stage you were already out of payment terms and in arrears.
Since then we have received no payment and are we unable to service clients that have arrear accounts with us. Upon receipt of full payment on arrears, we will be able to render service to you once more.
The service department also confirmed that toner was last delivered in December and a call was logged to disable machine which the engineer did on 02/04/2015
Apologies for the delay in getting back to you, the issue needed to be investigated on this side.
Our finance department has confirmed that you had a 30 day payment term according to the agreement. The last payment received by Itec was on the 14th November 2014 for October and September 2014 invoices respectively. At this stage you were already out of payment terms and in arrears.
Since then we have received no payment and are we unable to service clients that have arrear accounts with us. Upon receipt of full payment on arrears, we will be able to render service to you once more.
The service department also confirmed that toner was last delivered in December and a call was logged to disable machine which the engineer did on 02/04/2015
Itec's reply08 May 2015, 14:20
Official
Hello spms,
Apologies for the delay in getting back to you, the issue needed to be investigated on this side.
Our finance department has confirmed that you had a 30 day payment term according to the agreement. The last payment received by Itec was on the 14th November 2014 for October and September 2014 invoices respectively. At this stage you were already out of payment terms and in arrears.
Since then we have received no payment and are we unable to service clients that have arrear accounts with us. Upon receipt of full payment on arrears, we will be able to render service to you once more.
The service department also confirmed that toner was last delivered in December and a call was logged to disable machine which the engineer did on 02/04/2015
Apologies for the delay in getting back to you, the issue needed to be investigated on this side.
Our finance department has confirmed that you had a 30 day payment term according to the agreement. The last payment received by Itec was on the 14th November 2014 for October and September 2014 invoices respectively. At this stage you were already out of payment terms and in arrears.
Since then we have received no payment and are we unable to service clients that have arrear accounts with us. Upon receipt of full payment on arrears, we will be able to render service to you once more.
The service department also confirmed that toner was last delivered in December and a call was logged to disable machine which the engineer did on 02/04/2015