1 reviews | Active since Jul 2015
THE WORST SERVICE PROVIDER
October 2015 we decided to go this service provider and I have never in my working history dealt with such an *********** company! Firstly we could not send/call Ireland for more than 4 months and when they discovered the problem, it was all a rates issue. Now the internet provider is Iburst and we want to cancel that link but we are having so many issues with that. When we initially had a meeting with them, they told us that we could cancel the contract at any point should we not be satisfied and even with that we have been experiencing problems. I emailed Clive and stated to him that the Iburst link is not company grade and that we just want to cancel that service, but he keeps on sending me a settlement letter. How many times must a person say to them that we want to keep the hardware but not the Iburst link as we have been having so many internet problems. We can't receive/send emails without the link acting up every 2 minutes, when we do research on the internet, the internet speed is sitting at less than 1mbps whilst we were promised 4mbps and above! They never respond to any queries immediately or atleast in 24 hours, you have to wait over 2 days! Incompetence at its best
After discussing the matter with Itec East, it appears that the main issue here was over utilisation of the iBurst link from a data perspective. There are no issues with the hardware or the voice component. The link performs at the correct speeds that it should (5MB line with 1MB allocated to voice), but unfortunately when all the users are using the line for data, it is overloaded and it becomes slow due to over utilisation. Your company was initially advised that this link would not be sufficient for the work that you do, and it was suggested that you use separate lines for the different departments overseas in order to spread the load.
You have now ordered a 10MB Neotel line for the data, but it does not carry voice and so the iBurtst link is currently still being used for voice. Itec East have now downgraded the 5MB line to a 2MB line to reduce your costs.
After discussing the matter with Itec East, it appears that the main issue here was over utilisation of the iBurst link from a data perspective. There are no issues with the hardware or the voice component. The link performs at the correct speeds that it should (5MB line with 1MB allocated to voice), but unfortunately when all the users are using the line for data, it is overloaded and it becomes slow due to over utilisation. Your company was initially advised that this link would not be sufficient for the work that you do, and it was suggested that you use separate lines for the different departments overseas in order to spread the load.
You have now ordered a 10MB Neotel line for the data, but it does not carry voice and so the iBurtst link is currently still being used for voice. Itec East have now downgraded the 5MB line to a 2MB line to reduce your costs.