AVOID ITEC!!

A MITEL System was purchased – together with an Amythest recorder and a TNG system. The hardware only, totals to R50 000 per month over 60 months (3 Million Rand over the period) for equipment that they then collect after the 60 month period, this solution was implemented for a small business environment. Anyone that has an idea of how powerful a MITEL system is would understand that this solution was oversold and the deal hardly a fair one – Especially since ITEC fails to deliver on time, every time with regard to service and communication. Our Amethyst recorder was affected by load shedding on 8 March 2019 – the ITEC engineer arrived only on the 14th of March and until today, although we received a promise for a quotation and feedback on the diagnosis – nothing has been received, ITEC puts our business at risk with the lack of service delivery and the ‘we don’t care’ attitude that goes along with it. The Service Agreements we had, expired, there was no notification – Instead, upon our request, we received this response from ITEC on the SLA agreement of this business critical system that they are hosting “Hi Lizel, (sic) No at the current moment the system is not being monitored remotely. There is no service agreement because of the monthly cost that was into the thousand per month” Upon request for an SLA, we received a proposal to pay another close to R50 000 per month for remote support and of course – there is a 36month contract attached to it - alternatively you can choose the 60 month contract – however without the SLA there is no support, no assistance and the expensive equipment that was installed with promises becomes a burden and a business risk ITEC is incapable. They sell the ‘we’re your partner in business’ story…. – they do not manage any of these services themselves, instead, the MITEL System is outsourced to MITEL with massive license fees attached, Amethyst is outsourced to Datatex and so on, when there is a business issue, ITEC fail to deliver on time, every time. If you’re looking for fast, efficient service, stable uptime and service delivery – then ITEC is not the business to assist you with that. Previously, I emailed the CEO, Gavin and shortly thereafter I had 2 ITEC engineers visit my office, joking that Gavin doesn’t pay attention to his emails – “he probably hasn’t even seen your email” Well Gavin – I hope you can see it now? Perhaps you can assist me with this request since your office chooses to ignore this “WE WANT TO MOVE OUR SERVICES AWAY FROM ITEC - we have been failed too many times by the lack of service from ITEC. I have sent 2 x requests for the PABX information in order to move away from ITEC without any response -