Terrible service and attitude, no accountability for their own errors, and it costs me money

This company provides terrible support and service to it's customers. My account is all over the place because of their own mismanagement and had I not followed up, it wouldn't have been rectified.

A product was incorrectly added to my account last year for R5999. I started getting invoices for this but wasn't concerned since (I thought) this money wasn't being taken from my account. Turns out it was, but it always bounced as it was for very large amounts. I realised most recently when R24000 was debited from my account. This left me in the red and without money for a whole weekend. The Itec staff I called about this weren't helpful, didn't seem to care about my situation and told me to fix it myself. This is terrible service and I've had no apology. I've subsequently looked into my account and found failed transactions charged from Itec since last year... with my bank charging me unpaid fees - the last upwards of R500!

I'm highly frustrated, the service is shocking, there is no sense of accountability for their own errors (there have been multiple) and I doubt I'll ever be reimbursed for these ridiculous charges (that I had to pay because of Itec's billing errors) nor will I get an apology.

Bottom line, if you're a personal user and have a choice in service provider, choose literally anyone else.