Bad Experience

My partner and I went to Italian Kitchen last night for a date night. We had an incredible experience there when we had gone before, and the service and food were both excellent. However, last night's experience has disappointed us thoroughly. It was quite busy, being Saturday evening, and they seemed short-staffed. The manager seated us and told us it was very busy and just to bear with them. This was completely fine, as we didn't mind waiting a while longer. We ordered some drinks and put our food order in, with the manager. All was going well. 45 mins passed, and the manager said that our food would be ready soon. We ordered pastas so we thought maybe that takes a while longer than pizza. After an hour, the manager came up again and said that the kitchen had made a mistake and had only just started preparing our pastas. He could see we were unhappy so proceeded to emphasise that it wasn't his fault, but was the kitchen's fault. By this stage we were very hungry and starting to get irate (we are both very patient people). After telling us this, the manager didn't even offer us complimentary anything or ask if we wanted another drink or some appetizers in the meantime. This was over an hour of waiting for our food. We understand that it was busy, but the level of customer care was shocking. Our food finally came and was good, however we were so hungry and cross by then, that we just wanted to eat quickly and go. We then ordered dessert, as we thought maybe it wouldn't take long. We ordered what was advertised as "Chocolate Brownies", meaning plural, more than one. So we ordered that to share. We waited over 20 mins for it to arrive, and it was the smallest half of a brownie on a side plate. So it was one brownie just cut in half. We were charged full price for one brownie cut in half. Very disappointing. Won't be going back again, which is sad, because I really enjoyed the previous visit.