Absolutely pathetic service, from key group mobeni, durban

Absolutely pathetic service, from key group mobeni, durban we were initially looking for the demo model MUX. The deal on a new seemed better so we went for a new MUX. We had 2 vehicles as trade-ins, the dealership made an offer on both the vehicles and we accepted, we signed the deal and agreed to take delivery in 2019 for registration purposes. Both our vehicles were handed over to the dealership on the 1 Dec 2018, I signed the paperwork for the amount that was to be financed, after deciding on the deposit amount and paying cash for the extras. The following week I get a call saying the trade-in value on 1 of the vehicles was incorrect, then we get accused of providing incorrect information. I am not sure how this is possible as we provided all the necessary information on both vehicle, took them through to the dealership, sent pics of the licence disk. The dealership then dropped the trade-in value on the 1 vehicle, and refused to budge and refused to take accountability on their side After back and forth with emails, even requesting to meet with the deal principal, who refused to entertain face to face. By this time we were expecting to be paid out the balance of the settlement figures and this did not happen so we were forced to hire a vehicle. We were also forced to take a shortfall of 25k due to the incorrect valuation done. This dealership clear has no customer etiquettes; I say this due to the following The dealer principal tone in he’s email showed that he had absolutely no regard and value to us as customers. No offering of a courtesy car The refusal to meet with us and discuss this in an amicable manner To date no apology was given to us The sale person was aware that we did not have a vehicle to get to the dealership, he did not even offer to provide car for us to there The shoddy treatment we received when taking delivery Vehicle was not even parked on the showroom floor, no presentation at all, the vehicle was parked outside, the lame excuse from the sales guy “o I didn’t want to waste your time” We paid for on the road fees, the dealership used the same old plates, which is now cracked We were promised a full tank of full, on delivery it was quarter tank The mileage on delivery was 127KM and the excuse to this was the vehicle went for smash and grab We have dealt with quite a few dealership before and this is the worst experience ever, I will not recommend this dealership to any family and friend