Zero Zero Zero

Booked an appointment to have my iPhone SE (2nd Gen) battery replaced at the iStore at Gateway Mall Umhlanga Rocks Durban. They had to run diagnostics first on the unit before being prepared to replace the battery. An issue was raised with my audio, which I knew about. They were not prepared to accept the phone for the battery replacement because of the audio issue as, apparently, the 'job would not close', if they only did the battery, which had something to do with Apple reimbursing them.

I said to the technician, so Apple are basically forcing me to replace my phone, with which she just shrugged her shoulders. I told her how disgusted I was and left. Surely it is my prerogative as the owner of the device to choose what gets repaired and what doesn't get repaired, especially on such a premium product!!