ZERO STARS FOR CUSTOMER SERVICE AND "REFUND DEPARTMENT"!

DATE: 27 APRIL 2024

Dear iStore Refunds Department

RE: ZERO STARS FOR CUSTOMER SERVICE

I trust this complaint finds you with the very same disgust I am writing to you...

On 16 April 2024, a refund was supposed to be done for a irreparable MacBook Pro that was booked in for repairs the previous week. Apparently you "forgot" to inform me on the 16th of my options (replacement, credit or refund).

9 DAYS LATER, on the 25th of April I received an e-mail from Dylan Govender, very apologetic about the DELAYS on iStore's side and confirmed that a REFUND will be processed immediately (as I requested).

Your lazy "WhatsApp Agent" rudely stated that I now had to wait a further 14 days - but not "normal days", but indeed "working days"...!

REALLY!!!??? (At this point in writing this 0/5 review, I wanted to curse so bad, but not that iStore cares about a client and their concerns)

Today, being 5 days later, guess what? STILL NO REFUND! - even after more promises.... on the 25th..?

I HEREBY REQUEST THAT MY REFUND OF R24,999.00 REFLECTS IN MY BANK ACCOUNT BY CLOSE OF BUSINESS ON MONDAY 29 APRIL 2024 - OR ELSE!

I fund it appalling that iStore quickly reads some sort of "policy" for refunds when complaining, but in fact YOUR laziness, incompetence and BLATANT LIES WILL BE YOUR DOWNFALL!

ONCE AGAIN, FOR THE LAST TIME - I HEREBY REQUEST THAT MY REFUND OF R24,999.00 REFLECTS IN MY BANK ACCOUNT BY CLOSE OF BUSINESS ON MONDAY 29 APRIL 2024 - OR ELSE!

I am baffled that the rest of the country accepts this type of business practices just because you sell APPLE products!