ZERO Service
<p>I bought a iPhone7 on 21 January. On 04 february I updated ios which resulted in the unit freezing. I took it to iStore on 06 February to be told its "stuck in recovery" and must be sent to the Service Centre.</p> <p>2 weeks later having heard nothing I enquired. It had been received by service centre - 13kms away. </p> <p>iStore tell me they dont repair they replace so whats taking so long to get a replacement unit out of the stockroom?? </p> <p>It is now 03 MARCH and I am now told "We would like to inform you that your unit has moved into an In Progress Status. Time for this status may vary due to weekends and dependent on repair volumes being experienced. Average turn around time is two to three working days. We will however keep you updated when the status changes."</p> <p>My email to talk2us apple store received an automated reply...Dear valued customer...REALLY!!! And no human response as yet but to be expected fromn this establishment.</p> <p>If this were any other company a NEW item breaking down so soon after purchase would have been replaced on the day. </p>