Wrong package activated

<p>i was refered to the Istore by telcom when i was doing an upgrade on one of my contract about 2 month or 3 months ago. unfortunately the incorrect package was activated and picked this after a month and i adddressed it with the store so it may be rectified. some delay was due to me as i didnt pay the account due to not understanding my billing. but now i feel that the incompetence of your staff is delaying the activation of the correct package. was given reasons which i dont have anything to do with regarding the delay and its unacceptable that i have to deal with operation and staff related matters at the store. i have lost time and money trying to resolve an issues which was human error by your employees and expect to be compensated for that . i am giving up until end of this week to solve this matter as its been on going for far to long and worse there is no turn around time on when you will resolve it which makes things worse.</p>