Wreckless Customer Service at Istore Gateway cost me my entire holiday!!!!!

On 23rd Dec I walked into Istore Gateway to purchase a charging cable. As instructed I got the product and went to the till. The lady at the till processed everything and said I can proceed to tap. I did so.

To my utter shock, the lady informed me that she had made a mistake and processed an Apple Watch for another client for about R10k. Some other store assistant, a man, came over and said I can process a refund and if I use a credit card it would reflect immediately. I did so as instructed.

It has been nearly a week and no refund has been processed. I have commitments that I now can’t fulfil because of thier careless and reckless service. I have been calling customer care and even the manager to no avail. I feel this is not a matter of a simple refund and ought to be escalated to the highest level as I never wanted a watch in the first place. It was thier careless service that caused this situation.

I am now left waiting, stuck and there are many commitments that I need to fufil, family wise. This has ruined my entire holiday. I will never purchase anything from iPhone again.

Just give me my money at this instance!