Worst service I have ever received “Sandton City iStore”

Two months ago I went to the Sandton City istore to take out a contract. First of all I wanted the cheapest available contract for the phone I had seected and as the consultant assured me it was we went ahead and activated my line which shortly after (30 minutes ) I come to find out from another consultant that there actually was a cheaper package available! Fine it’s all done already I decide to ignore it even though it took them 4 hours to activate my line and give me my phone and I had to come on 3 different days and as I had told the consultant already I lived an hour away from the store. If that was not bad enough I decided to ask the consultant to check if I qualified for an extra line this continued to take another hour before they told me that I had to wait for vetting to get back to them, because of this horrific service I decided to go the istore at the Glen and buy the phone cash where I had no hassles and received good service. Almost 2 weeks later the consultant calls me to say they still waiting for vetting so I informed him that i am no longer interested in their services and I would like them to keep my documents aside as I will collect them when I am in the area again. Today being the 1st of July I get a message that I have been debited R1801 for a contract that I did not sign or receive a device for! This is unacceptable & I would like my money to be refunded to me immediately. I have never received worst service in my 5 years of being a Apple customer.