Worst service I have ever received!

I have never received such terrible service before.

I bought a phone from iStore Pre-Owned which turned out to be faulty. I then took it back to iStore (Queens Hotel) and they sent it in for repair and I was told that it will take up to 3 working days.

One week later I had still not heard back from them so I started searching for people who I can phone or e-mail and after sending multiple e-mails someone finally got back to me and informed me that my phone will no be repaired but replaced, but they did not have any stock of the phone so I was told that they cannot help me at this moment.

5 weeks have now almost passed and after many unanswered e-mails and multiple phone calls to the store, I was told that my replacement phone is still not in stock and that they cannot help me.

I never thought that I would receive such bad service from iStore. I believe that they should have given me a choice to chose a better phone that they do in fact have in stock as a replacement.