Worst service ever. Think the "I" in I-Store = Incompetence .

This is for I Store Online. My wife ordered an item about a month ago. Wrong item shipped to us. Then upon returning the item, we requested an exchange. This was somehow declined and no refund processed. We spent approximately 8 hours trying to get the I-Store online to either send the correct item or process the refund. The "I" in I-Store is definitely represents Incompetence with a capital "I" ....