Worst ever service with I Store

I was told by Telkom that I can go directly to the I store and do a contract via them and Telkom. I went to Brooklyn and was told what I need. I returned with all the right documents round a hour later. I was referred to a consultant which started helping me.. Approximately 4 hours later I was beyond point of frustration as I was told there is a glitch on there system and I must give him about a week to sort it out. After 4 hours of standing waiting and been misled by a consultant who in between was doing private calla to his mother and friends that he cant help me could put anyone through the ceiling. I came home and contacted the consultant and asked to speak to the manager who promised me that by today they will have it sorted. It is now 13;30 and I have sent emails and tried to call with no success. This is the poorest of service id ever expect of I Store which advertises that they can do this. A Hour ago o went to Menlyn store and before I could even speak to a consultant I was told that they have problems with Telkom business contracts and it will take about 3 months to resolve or before ill be able to get a phone. Why advertise a service with such a turn around.