Worse service ever

Unprofessional, lack of product knowledge and poor communication.

We went to Istore canal walk and was super disappointed when we entered the store, staff failed to acknowledge our presence or offer assistance and helped another customer that entered the store after us.

When we were eventually helped, the sales person advised there was no stock of the item we wanted but did not offer check with the other stores.

We then drove to Waterfront Istore, we were again met with poor customer service. One staff member came up to us said she will get someone to help us, after about 20 minutes Rafiq assisted us.

We started the application and was told that they cannot continue as Telkom needs to verify something on their end and we will be notified when the phone is ready to be collected. We were guaranteed that the IMEI was captured and we shouldn’t worry the phone is reserved. We will have the phone Wednesday latest.

Thursday my husband called Telkom and he was advised that he needs to let the store send hyphen the FICA docs. I then headed to the store to provide this information. Again, I had to wait for a sales person. Bear in mind I went through my lunch to get this sorted. After about 15 minutes of checking on the application the staff member and another one was speaking in Xhosa, I then asked him what the problem was. He responded by saying Telkom now requires my husband to come into store to have his finger print done and then we can continue with the application.

By this point I asked him why nobody communicated this to us between Monday and Wednesday. He responded he don’t know. I asked him if we do return with the requirements, who can we speak to and he referred me to a staff member that would be on duty.

On the very same day my husband arrived at the store ready to give his fingerprints and whatever that needed to be done to continue the application, he was then told the phone is no longer in stock and nowhere was it mentioned that he needed to have his fingerprint done. The focus was now shifted on that th sales person did not reserve the phone as promised.

We wasted time and fuel and received the worse service ever.