WORSE / BAD I STORE UPGRADE EXPERIENCE EVER!!!!

I Have requested to upgrade my Cellular contract on the 1st of October and paid the contract administrative fees to complete the order on the same day. Order number: ***. I realized after submitting my upgrade application that I did input a delivery address. Since then I have been struggling to receive any feedback with regards to my upgrade! If they are shipping it to my billing adress can they please do that! when will it be shipped when can i expect my delivery! no response!! I have mailed *** they keep telling me that they do not have a shipping adress which I KNOW ALREADY, and keeps refering me to mail ***. I have mailed them 10 000 times with no response! I have mailed *** with no response to my situation.

Is anyone ever working at istore???? Can someone please help me sort this out???

I want to add my shipping adress ( THE SAME AS BILLING ADRESS ON THE ORDER) I Want to know when can I Expect my phone??????