Woodlands IStore Horrible

Not even worth a star! We waited for 3hours from entering the Woodlands IStore to walking out with the IPhone 12. Firstly we there was an unfriendly staff member at the door who told us we had to wait up to an hour and 20min before someone can assist us with the upgrade of our Telkom contract. This was after we received a sms saying we can collect the new iphone after being on the waiting list for 3 weeks.

Eventually after am hour and 40min when someone assisted us, they said we cannot upgrade since we are not the main account holder. Meanwhile the manager did tell us 3 weeks ago that it is possible as long as we have the correct documents and that they will organize everything ahead of time.

After back and forth they were able to assist us. 3HOURS LATER!!!

Every year there is a massive convention about Apple's new and improved products, but obviously the service does not get upgraded along with the products. It remains poor and slow. I suggest the service get in line with the products! Stop spending so much money on the interior of your store and invest in training and the system.