What Happened To Customer Service? Pathetic...

I Have always been a proud Apple Owner.. however the last bitter experience has left me with a sour taste in my mouth...<br> my Ipad was replaced a few months back and was giving me issues.. due to the fact that I am in and out of town I have not had a chance to send it in... however I managed to inform the store that I will drop it off and they must let me know what is happening... they decide to tell me the centre key was damaged due to some sharp object etc.. and its chargeable however they find no other faults... <br> be realistic APPLE if a person uses the ipad for work and the centre key gets stuck you will try to use your nails to make it work and carry on with work.. no sharp object.. not to mention 2 months have not even past since you replaced the ipad so surely it must have been a faulty unit.. now you want to play games...<br> <br> I have asked the manager for the job number and 3 days have now passed still no job number...<br> no email add. for istore head office nor apple head office...<br> <br> I have asked for a copy of the 90day warranty policy 4 days have past still nothing... nothing was explained to me etc.. and I informed istore bfn that I wanted the policy to send to my lawyer.